Quality Assurance

         Quality Assurance reviews are done by the County Board Quality Assurance Specialist to comply with State, Federal, and local regulations concerning the review of services chosen by those individuals receiving waiver and supported living services. Quality Assurance reviews are an important component of supporting individuals with disabilities.
            A Quality Assurance Review looks at seven key areas of the individual’s life. These areas are:

1.       Choices & Option;
2.       Personal Satisfaction;
3.       Housing;
4.       Community Membership;
5.       Health;
6.       Personal Income;
7.       Safety.

             The QA review provides the opportunity for an individual to express his/her concerns regarding the services and supports that s/he receives. Additionally, the individual can discuss potential changes to his/her Individual Service Plan. Quality Assurance reviews are able to determine the person’s level of satisfaction of the services provided, examine the relationship between the service providers and the individual receiving services, and can evaluate the effectiveness of the supports provided to the individual.
               Another valuable component of these reviews is obtaining input from the providers, guardians, the Service and Support Administrator (SSA), and family members regarding their view of how services are going, as well as input on how services could be further improved.
              The outcome of the Quality Assurance review is two-fold:
1. First, to ensure that individuals are receiving the waiver /supported living services they chose and that basic health and safety needs are being met;
2. Second, to determine that the choices requested by individuals receiving services contribute to a valued lifestyle for the individuals.

             The Quality Assurance Specialist conducts formal reviews of both residential and day programming services. There are different types of reviews that are conducted depending upon the type of services an individual receives.
            Full reviews are conducted at least once every three years for all individuals in residential settings: (Supported Living, Individual Options Waiver, and Level One Waiver).
            Special Quality Assurance reviews are conducted on an “as requested or as needed” basis.

Intake/Eligibility
Service and Support Administrators
Behavior Support
Incident Investigation
Waiting List

Quality Assurance

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